It looks like I will be the only ‘platform’ to counter the very damaging false/fake post on a Whittlesey Facebook site by a Mrs Smith on behalf of her daughter.
I am not going into all the specific details, but serious allegations were made in respect of New Queen Street Surgery’s handling of the case/incident.
Mrs Smith has made false and misleading allegations, when I and others became aware on Wednesday evening of the post, we were also concerned that ‘if’ true’ then there were potential failing at NQS.
The incident was looked into by the Practice Manager, who has access to all voice recordings of telephone conversations.
Without breaking any patient confidentiality he has stated that the comments made by Mrs Smith are not true.
This has caused severe ‘Trolling’ by people who I would have hoped would know better – but it hasn’t and this and similar false statements about NQS does not instill confidence in the practice or its staff.
If Mrs Smith allegations were true there is a very rubust system in place to make complaints – and not on allegations posted on Facebook.
I hope that I have gone someway to clear up this mess…..
If anyone has any questions I am more than happy to be contacted.
Roy Gerstner
Member of New Queen Street Patients Participation Group (2013 – 2021)
