8 members of the Patients Participation Group attended The New Queen Street Surgery this morning, including myself.
We were introduced to Liam Rushton who is a Project Manager for The Intregated Neighbourhood Team, we were all a bit baffled in ‘what’ exactly his role and remit is?
We also had Becky Hill who has worked at the Surgery for many years, her role now is Patient Service Manager, so she will deal with day-to day issues, problems, complaints and ANIMA ?
We were informed that some 9594 (as of last week) patients had signed up for ANIMA, which is approximately 50% of the total number of patients at NQS & Stanground.
The recent Patients Survey has been completed by 607 – whereas the last one only 100+ completed it.
