Yesterday, call handlers in our Demand Hub received 1,171 calls to 101. We aim to receive a thorough report from every caller so we can take the appropriate course of action. This can take time and can mean that during peak periods, there will be a waiting time to speak with an operator (unless it’s an emergency).
However, with our live web chat, you can speak to an operator in as little as 27 seconds. Reports of incidents are dealt with in the exact same way whether you phone 101 or speak to us on web chat; the only difference is the technology used.
Last month alone, we helped 3,267 people with web chat. If you need to quickly and easily report crime and intelligence, live web chat can be accessed by visiting the force’s website and clicking the green chat icon in the bottom right of the screen, or by visiting our dedicated live chat page.
Similarly, if you are pressed for time, hard of hearing or can’t talk freely, our online reports can be used to raise crimes or submit intelligence.
If you have used online reports or web chat recently, please tell us about your experience by replying to this alert.
