Could our live web chat be of use to you?
Have you used our online services yet? Not only can you report issues to us online, but you can also speak to our specialist operators 24 hours a day using our live web chat service.
Receive advice, guidance and support from operators in our demand hub in a way that is quick and easy for you.
Starting a live chat can be done at any time by clicking the green chat icon in the bottom right of our website.
In July alone, we helped 2,498 people using our web chat, and our average response time was 1 minute 12 seconds.
Remember that live chat and online reports are for non-urgent instances. We urge you to always dial 999 in an emergency situation, or if someone is in immediate danger.
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